Terms of service

When Placing an Order 

When placing an order, we ask if there is any customization to the purchase; during checkout, please leave a seller's note on what you would like the customization. If any areas of concern need clarification, we will reach out and discuss the customization. 

 

Deposits and Payment on Orders

All orders must be paid in full prior to us filling the order. If you have elected the check payment option on your order, we will begin processing your order after we receive the full payment for the order. Alternative payment methods available for immediate processing of your order include credit card and other options shown on our website. All orders are subject to company review and are not considered an Open order unless you receive an order acknowledgment from us through e-mail.

Returned Checks/Disputed Credit Card Transactions

There is a $35.00 returned check service charge, and/or allowable collection and payment fees as allowed by civil code. We do not accept a personal check or credit card payments to replace a check that has been returned. If a check is returned, the face value of the check, plus the $35.00 returned check fee may be paid by cashiers check.

There is a $35.00 late payment fee for disputed credit card transactions that will be assessed for all disputed card transactions wherby a customer has not contacted us prior to contacting your bank. If there is an error on a transactions, you should always contact the merchant first as we can resolve the issue quickly, and without the hassle of a dispute. In addition, finance charges at the rate of 1.5% per month will be assessed on all disputed credit card transactions until payment is received in full.

Pricing Changes

We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure our pricing listed in our online catalog is accurate and a pricing change would only occur in the case where an error is discovered on a product. You will be notified of the pricing change and have the opportunity to cancel your order should this occur.

By ordering your awards from our company, you agree to these terms and conditions. If you have any questions concernings these policies, please feel free to contact us